I was recently at a client’s home providing a consultation for a fall family session. I don’t always do a consultation but I can make time for one if needed. As I walked in their home I noticed everywhere I looked there were fantastic images of their children that I have taken over the years. Small images on tables, collages of prints going up the wall near the stairs, and large wall portraits in the living room and family room. I had photographed and printed every one.
I mentioned how many there were and my client started to rave about me…to me. “I love all my photos and can’t imagine my home without them.” She then said, “You have been our photographer from the beginning and hopefully you will be photographing all their weddings someday!” I felt really moved by this and asked her why she thought my images were so great? She went on to tell me that every part of her experience with me was excellent, not just the photo session itself or the end result images and prints.My response time and flexibility when she called and her overall experience from phone call to delivery of prints.I always captured great images of her kids even when she felt they were completely uncooperative. The quality of my work and professionalism. The way I connected with her kids. All of these reasons and more!
I share this because sometimes I doubt myself and I know a lot of people do, but running a business is a lot of work and I really want to be great at it. I really try to focus on getting back to people right away and being really considerate and professional. I love what I do and I am always trying to be better. I constantly read articles on photography, research the best equipment and labs, take classes and watch webinars on everything I can get my hands on, and make sure my studio is clean and inviting. I am always trying to master my skill and treat clients with the best customer service possible. It really is my intent to provide wonderful images for people and a great experience. I am thankful for being able to do what I love to do.